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Privacy Policy – BSC Renewables

Last updated: 11 December 2025

We care about your privacy and are committed to handling your personal information in a responsible, transparent way.

This Privacy Policy explains how we collect, use, store and share your personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect

The type of personal information we collect depends on how you interact with us. It may include:

  • Contact details: name, address, email, phone number;
  • Property and energy details: property address, roof type, shading, electricity usage, bills, meter details, NMI, connection status;
  • Customer information: records of communication with you (calls, emails, web forms), notes on your preferences and requirements;
  • Billing and payment information: invoices, payment history, and where relevant, limited payment details (we generally use secure third-party payment providers);
  • Finance details: information related to your finance application with 28Watt or other providers that you choose to share with us (we do not access your full credit file);
  • Website usage information: IP address, browser type, pages visited, time spent on pages, and basic analytics/cookie data.

We try to only collect information that is reasonably necessary for our functions and services.

2. How we collect personal information

We may collect personal information:

  • Directly from you: when you call us, email us, fill in a web form, request a quote, or engage us for services;
  • When we visit your property: during site inspections or installations;
  • From your energy bills or meter data: where you provide them to us;
  • From third parties: such as product suppliers, finance partners (including 28Watt), or energy providers, where you have given permission;
  • Automatically via our Website: through cookies and similar technologies for analytics and site performance.

If you choose not to provide certain information, we may not be able to offer you a quote or complete the requested services.

3. Why we collect and use personal information

We collect and use your information to:

  • Provide quotes, designs and proposals;
  • Supply, install, repair and maintain solar, EV chargers, heat pumps, ducted air conditioning and related equipment;
  • Help arrange finance with 28Watt (if you choose to apply);
  • Assist with STCs, rebates and other government or network processes;
  • Communicate with you about your project, invoices, warranties and support;
  • Improve our services, website and customer experience;
  • Send you news, updates and marketing (if you’ve opted in or as permitted by law);
  • Meet our legal obligations and handle disputes or complaints.

We will not sell your personal information.

4. Direct marketing

We may use your contact details to send you information about solar and energy products or services, special offers or promotions, or helpful tips and news.

You can opt out of marketing at any time by:

  • Clicking the “unsubscribe” link in our emails; or
  • Contacting us directly and asking to be removed from our marketing list.

We will not send you marketing if you’ve asked us not to.

5. Sharing your information

We may share your personal information with:

  • Our staff and contractors, to deliver our services;
  • Product suppliers and manufacturers, for product registration and warranty purposes;
  • Energy providers, network/distribution businesses and relevant government bodies – for grid connection, STCs, rebates and compliance;
  • Our finance partner 28Watt and other finance providers, where you have asked us to assist with finance or where you have consented;
  • Professional advisers (e.g. accountants, insurers, lawyers) where reasonably necessary;
  • IT and cloud service providers that help us run our business systems, website and communications.

Where we use third-party service providers, we take reasonable steps to ensure they handle your information securely and in line with privacy requirements.

6. Overseas disclosure

Our main operations are based in Australia. Some of our service providers or data storage solutions (for example, cloud hosting or email providers) may be located overseas or use overseas infrastructure.

Where your information is stored or processed overseas, we will take reasonable steps to ensure it is handled in accordance with the APPs and this Policy.

7. Cookies and website analytics

Our Website uses cookies and similar technologies to help the site function properly, understand how people use the site, improve our content and user experience, and support basic advertising or remarketing.

Cookies do not usually identify you personally, but they may be linked to other information we hold about you. You can control cookies through your browser settings (for example, by blocking or deleting them), but some features of the Website may not work as well without cookies.

For more details, please see our separate Cookie Policy.

8. How we store and protect your information

We store personal information in both electronic and paper form. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure, including:

  • Secured offices and restricted access to systems;
  • Password-protected files and accounts;
  • Use of reputable cloud service providers;
  • Staff training and internal policies.

While we do our best, no system can be completely secure. If a data breach occurs that is likely to cause serious harm, we will follow the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC), where required.

9. Accessing and correcting your information

You have the right to request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date. To do this, please contact us using the details above.

We may ask you to verify your identity before providing access. In some cases we may refuse access (for example, if required by law). If so, we’ll explain why.

10. How long we keep your information

We keep personal information for as long as it is reasonably needed for the purposes set out in this Policy and our legal and record-keeping obligations (for example, tax and warranty records).

After this time, we will take reasonable steps to de-identify or securely destroy your information.

11. Privacy complaints

If you are concerned about how we have handled your personal information, please contact us first so we can try to resolve the issue. Please include your name and contact details, a description of your concern, and any relevant supporting information.

We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

12. Changes to this Privacy Policy

We may update this Policy from time to time. The latest version will always be available on our Website with the “Last updated” date. By continuing to use our services or Website after changes are published, you agree to the updated Policy.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

BSC Renewables

Email: info@bscrenewables.com.au

Phone: (03) 5379 9806

Address: 12/102 Fussell Street, Ballarat East.

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